Pega Support

Your resource for finding answers across all Pega products and services. We're here to help!


Didn't find what you were looking for? Pega Developers are here to deliver the support you need. Ask a question and maybe even answer a few while you are here. 


Browse our library of solutions to customer-submitted Support Requests. Chances are we've provided a solution to your problem.


Check out 100+ videos created by our Support Engineers to help you troubleshoot the most common issues they see when working cases.

Explore the Developer Knowledge Share

Pega product experts and top community members are sharing their insights across various technical topics to help you succeed.

Pega Support Highlights

Pega Digital Support, providing the world-class support you deserve! 

With a completely redesigned Pega Support homepage accessible through the new Pega Community site, users can now access all of our Digital Support offerings from a single, unified support hub.

My Pega Cloud Self-Service Portal

Attention Cloud Users!

Did you know that you can use My Pega Cloud Self-Service Portal to download logs and restart your environments?

Clapping audience

Pega Support Community Top 5 Participants - Q3 2018

Congratulations to our Top Participants in the Pega Support Community for the 3rd Quarter of 2018! Thank you for all that you do to help other users with sharing your knowledge!

Still need assistance?

Post a question in the Pega Support Community to get the answers you need.

Latest Troubleshooting Videos

In this Global Customer Support (GCS) video created by Bhuvana Mahalingam, you will learn how to troubleshoot and resolve an issue where labels or properties are not localized on your Mobile…
In this Global Customer Support (GCS) video, Bhuvana Mahalingam explains how the behavior of a cancel action differs between a regular local action versus a local action launched through a modal…
In this Global Customer Support (GCS) video created by Krithiga Sambamurthy, you will learn how to identify and resolve common issues encountered while building Mobile Apps.
In this Global Customer Support (GCS) video created by Rett Hean, you will learn about common use cases and debugging techniques to diagnose and address installation prompts.
In this Global Customer Support (GCS) video created by Abhishek Kumar and Shreshta Vinayak, you will learn how to troubleshoot an issue where menus and sub-menus do not work as expected when accessed…
In this Global Customer Support (GCS) video created by Laura Al-Richane, Piotr Bak and Jakub Stando, you will learn how to use the Cluster Management functionality in Pega 7.4 to analyze and…

Latest Product How-To Videos

See how it easy it is to explore text analytics using NLP in this short product how to! 
See how to quickly use text analytics to create cases in this short how-to video! 
See how easy it is to quickly unit test a when rule in this Pega product how-to video! 
See how quick and easy it is to add the Pega Community to your home screen using iOS. 
See how to create a business hierarchy in this product how-to video! 
Learn how to add sprints to your team in this quick product how-to! 

Need to open a Support Request?

Visit My Support Portal

Submit a Support Request to Pega Support to report potential system issues or to request a hotfix.

Additional Resources