Pega Support

Your resource for finding answers across all Pega products and services. We're here to help!

Support Alerts


Didn't find what you were looking for? Pega Developers are here to deliver the support you need. Ask a question and maybe even answer a few while you are here. 


Browse our library of solutions to customer-submitted Support Requests. Chances are we've provided a solution to your problem.


Check out 100+ videos created by our Support Engineers to help you troubleshoot the most common issues they see when working cases.

Explore the Developer Knowledge Share

Pega product experts and top community members are sharing their insights across various technical topics to help you succeed.

Pega Support Highlights

What Is The Difference Between RDA and RPA?

Check out the PSC's #1 Robotic post for the year so far! Zach Thomas takes you through the difference between RDA and RPA. 

Congratulations to our 2019 Top Participants!

2019 Pega Support Community Top Participants!

Congratulations to our Top Participants! Sharing knowledge was trending through the first half of 2019, specifically writing Developer Knowledge Share posts and helping each other with questions! Could you be one of our top participants in Q3?

2019 Upcoming Ask the Expert Sessions

Upcoming Ask the Expert Sessions!

Are you interested in talking to a Pega Expert? Then check out our post for our Upcoming Ask the Expert sessions now! If you don't see a topic you are interested in, leave a comment and let us know! We'll get in contact with a Subject Matter Expert!

Still need assistance?

Post a question in the Pega Support Community to get the answers you need.

Latest Troubleshooting Videos

In this Global Client Support (GCS) video created by Ron Lee, you will learn how to obtain and use DB Query events in Tracer files to troubleshoot both the performance of and unexpected results from…
In this Global Client Support (GCS) video created by Uday Kumar Teegala, you will learn how to use the prpcUtils tool to uninstall (or rollback) a Hotfix when Designer Studio inaccessible.
In this Global Client Support (GCS) video created by Sravani Mojjada and Nishitha Chintala, you will learn how to debug dialog-related issues in Pega Customer Service Interaction Portal.

Latest Product How-To Videos

This video demonstrates how to use the Excel file connector to read spreadsheet data in Pega Robotics.
This video demonstrates how to use the Pega Robotics script capability.
See how to quickly generate scorecard explanations in a strategy in this quick product how-to tutorial! 

Need to open a Support Request?

Visit My Support Portal

Submit a Support Request to Pega Support to report potential system issues or to request a hotfix.