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Support Article
Jan 15, 2019

Summary Issue 1: Unable to submit a case from the Create Case screen on creating a case. Issue 2: Error occurs when opening a case in the Perform or Review mode. Error Messages [ttp-nio-8443-exec-40] [TABTHREAD1] [  ] [  ] ( WithErrorHandling.Work_ .Action) ERROR  - Error in commit()  [ttp-nio-8443…

Support Article
Jan 15, 2019

Summary Error occurs when opening an Import feature from Designer Studio. Error Messages com.pega.pegarules.pub.PRRuntimeError com.pega.pegarules.pub.PRRuntimeError : PRRuntimeError     at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt ( ThreadRunner.java :712)     at…

Support Article
Jan 15, 2019

Summary Error occurs when installing Pega 7.2.1. The requirement is to clean the schema before continuing the installation. Error Messages BUILD FAILED V:\ pega \ pegaGuiInstallerTemp \build.xml:125: The following error occurred while executing this line: V:\ pega \ pegaGuiInstallerTemp \build.xml:…

Support Article
Jan 15, 2019

Summary Pega Customer Service 7.31 is installed on Pega 7.3.1. Property ContactID and pxLin used in the out-of-the-   box reports are not exposed. Hence, error occurs while running a report definition. Error Messages [MSG][An error occured during resolving the report definition - One of the join…

Support Article
Jan 15, 2019

Summary Product Composer System for Healthcare 7.31 is installed on Pega 7.3. When opening a workbasket with a large content, the last column in the work basket repeat grid displays partially. Error Messages Not Applicable Steps to Reproduce Log in to the system. Launch the portal. Navigate to…

Support Article
Jan 14, 2019

  Summary   A URL link in an email calls ShowDesktop to Load the full Portal and then open work object/assignment. It works properly in Case Worker Portal. However the behavior is not correct when viewed in Case Manager Portal. In Case Manager Portal, the URL loads properly but if the user closes…

Support Article
Jan 14, 2019

Summary A modal dialog is launched that loads a grid. The rows of the grid have an Expand pane configured to load a nested inner grid. Users must "select" a row within the inner nested grid before submitting the modal dialog. If a user does not select a row, then a validation is fired.…

Support Article
Jan 14, 2019

Summary In a Pega Field Service 7.23 application, dispatchers see WOD (work orders) with a scheduled time that is different from the child case MSR (mobile service requests) time displayed on a field technician's device. Error Messages Not Applicable Steps to Reproduce Dispatch a trip. (This…

Support Article
Jan 14, 2019

Summary Unable to connect to an external Oracle database. Error Messages Java Exception: java.lang.SecurityException: sealing violation: package oracle.jdbc.driver is sealed Steps to Reproduce Create a new database instance. Click Test Connectivity. Root Cause A sealing violation occurred. That is…