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Capability

Support Article

Sep 18, 2019

Summary Chatbot widget is not responsive to the mobile device's screen size when using the horizontal or the vertical view. Additionally, unable to decrease the chatbot window size or move the window to accommodate the mobile device screen size. Error Messages Not Applicable Steps to Reproduce…

Support Article

Sep 18, 2019

Summary The out-of-the-box ToLeveledGroup activity fails when the workgroup name is not set as default. The requirement is to assign a case to a workgroup member based on the member's workload. The out-of-the-box ToLeveledGroup activity (passing the workgroup name as a parameter) is used to…

Support Article

Sep 18, 2019

Summary The content of D_SAMLAssertionDataPage and D_SamlSsoLoginInfo is lost after the requestor passivation. This occurs post upgrading Pega 7.2.2 to Pega 8.2.1 and migration to Pega Cloud. Error Messages - Caught exception parsing XML stream org.xml.sax.SAXParseException: Premature end of file.…

Support Article

Sep 18, 2019

Summary All the three (Development,Staging, and Production) environments are SSE AD integrated. In an event if Single Sign-On (SSO) does not work, a Breakglass type local Pega account is required on these environments. SSE information security requirement is that this account must be created only…

Support Article

Sep 18, 2019

Summary The Time to Live (TTL) for entries in the the Adaptive Event Store is not propagated. Hence, the values are never cleaned out and the 'es_1291363649_adaptive_cst' table continues growing larger in size. Error Messages Not Applicable Steps to Reproduce Not Applicable Root Cause A…

Support Article

Sep 18, 2019

Summary The below amounts are parsed incorrectly (according to the Pega Platform 8.2 Implementation Guide). 999,0 999,00 999,000 999,0000 999.000 999.0000 This occurs even when,  CCC is a valid ISO currency code such as USD, GBP, or EUR. the decimal point is a decimal comma or a period separating…

Support Article

Sep 18, 2019

Summary Warning message displays in the start up log post upgrading from Pega 7.3.1 to Pega 8.2.2. Error Messages WARN - Unable to load RULE-OBJ-CASETYPE DMORG-DMSAMPLE-WORK-DATAINITIALIZATION PYDEFAULT #20170201T103607.121 GMT due to Database-BadClassDef DMOrg-DMSample-Work-DataInitialization;…

Support Article

Sep 18, 2019

Summary On the Summary Report, a filter condition for a drilldown report filter is altered from full-width white space (Zenkaku) to half-width. Hence, unable to search for the item containing a multi-byte space (Zenkaku on the middle). Only the message '0 record' displays. For example:…

Support Article

Sep 18, 2019

Summary User configures parent and child cases. The user must be able to open a child case from a parent case using Show in the Ajax container option. The user must use the reassign functionality instead of using the out-of-the-box pyTransferAssignment flow action. The Transfer option is lost on…

Support Article

Sep 18, 2019

Summary Pega Platform 7.1.8 is upgraded to Pega Platform 8.2.1. In the Claims Manager Portal's My Rules, on the Edit screen for decision table rules, the rule heading does not display. Error Messages Not Applicable Steps to Reproduce Unknown Root Cause The issue occurred with only the…